Lunch with Mom n’ Dad: Building Relationships with Elders and Their Families

June 04, 2014 at 1:00-4:30pm

Lunch with Mom n' Dad

Most people come into long-term care wanting to stay connected to their family, friends, and community. If organizations are truly “person-centered” they will encourage these relationships by including family members as part of the care team and foster new relationships with staff and other residents. Mealtimes offer the perfect opportunity to build upon these relationships.

Culture change research continues to uncover the centrality of dining to building community. Still, many long-term care organizations struggle to create dining experiences elders crave.

To provide person-centered care, we have to ensure that our staff is well-connected to the residents and their family members. These strong connections nurture relationships between staff and residents, help staff get to know residents as unique individuals, and help staff understand the choices and preferences most important to residents.

Don’t miss this extraordinary opportunity to learn how you can excel at person-centered customer care and service and build stronger relationships within your community!

Learning Goals

  • Learn how to use mealtime hospitality as a tool to build stronger bonds between your residents and their family members, and your communities’ staff
  • Understand the importance of the industry-wide, Culture Change shift taking place in dining practices and its relevance to your organization, your residents and their families
  • Assess your own communities’ dining service and spot the gaps between what residents expect and what your staff delivers
  • Implement 5 changes that will immediately improve dining service


Cindy Heilman, MS, DTR has over 30 years of experience enhancing hospitality and food service quality. She is the CEO of Higher Standards, LLC; author of Hospitality for Boomers: How to attract residents, retain staff, and maximize profitability; and creator of Kind Dining® Training, the unique program that improves serving staff performance in senior living communities. She’s active in Oregon’s culture change coalition, has been recognized as Oregon’s “Dietetic Technician of the Year”, and received the American Dietetic Association “National Award for Excellence in Dietetic Technology”.

Who should attend

All care team members. This includes, but is not limited to: Family Members and all people in an Elder’s support system, Administrators, Dietary Managers, Dining Servers, Directors of Nursing, Nurses, CNAs, Housekeeping/Maintenance All who are working in nursing facilities, assisted living and residential care communities who are involved in any way in planning, preparing, serving and maintaining the environment for the resident meal experience.


Monarch Hotel & Conference Center
12566 SE 93rd Ave
Clackamas, OR 97015
(503) 652-1515


Individual: $30
Organization/Community: $125
(up to 5 attendees per organization)
Student: $25


Leave a Reply


Type Size100%+