Making Oregon Vital for Elders

How to Promote Culture Change to Consumers, Residents and Families

admin — Fri, 15 Jan 2010 05:09:13 +0000

If your organization has been looking for ways to educate residents, family members and consumers about your culture change journey, you won’t want to miss this exciting and important M.O.V.E. educational program!

The Pioneer Network, a national leader in transforming aging, has received a grant from the Picker Institute to develop a consumer education program about culture change. Titled “Creating Home: An Initiative to Educate Consumers about Long-term Care and the Need for Change,” the project has three goals:

To learn the best ways to inform and educate consumers
To inform consumers of the differences between traditionally-run “facilities” and transformed, person- directed settings
To get consumers involved in the culture change movement.

As providers of aging services, you will want to be prepared before these newly-informed consumers knock on your door! This instructive program holds great promise for educating your staff, residents and families about your own culture change efforts as well as for marketing your organization’s person-directed services.

Participants in this workshop will actively experience the newly-developed consumer education program, led by Oregon’s own culture change pioneer, Joanne Rader. Rader serves on the Pioneer Network national board and is Project Coordinator of the consumer education project.

You’ll have a first-hand opportunity to see what the Pioneer Network initiative will be advising consumers about their long-term care choices, and you’ll be able to assess how you can use these same materials in your educational and marketing programs.

Who should attend:

Marketing staff, admissions staff, and any other staff who market your program or educate consumers about their long-term care choices
Administrators, nurses, direct care workers, dining
staff, social services staff and others who communicate with residents and families about your organization’s culture change efforts

Educated consumers have the power to effectively demand changes in where and how we age. Be prepared before this tidal wave hits – join us January 27!

3 Ethics CEUs!

Objectives

Experience a demonstration of the Pioneer Network consumer education initiative on culture change
Learn how to best inform and educate your residents, family members and potential residents/clients
about culture change
Hear how you will be able to access the Pioneer Network materials for your own educational and marketing efforts

January 27, 2010
1:00 p.m. – 4:00 p.m.
5033703790

Roth’s West Salem Conference Center
1130 Wallace Road
Salem, OR

“Tales of Transformation” Moving Your Organization Down the Culture Change Path

admin — Sat, 19 Sep 2009 05:21:49 +0000

“Where do we stand and where do we go from here?”

That question is an essential one for all aging services providers who seek to change the culture of their organizations from one that is institutional to one that is person-centered and person-directed.

The culture change movement in Oregon is gaining steam as nursing homes, assisted living and residential care facilities, and other aging services providers seek to create environments where elders experience joy, meaning and purpose in their daily lives.

Whether your organization is just beginning its culture change journey or is well on its way, we invite you and your staff to join with other culture change champions from across Oregon to examine that essential question: Where do you fall in the culture change continuum, and what steps do you need to take to make progress in your journey?

Participants in this program will view and discuss the DVD “Tales of Transformation: Four Stages Tell the Story,” a culture change training video that describes the stages of culture change transformation and offers images and stories to help organizations move from an institutional environment to one that offers all that home provides. You’ll examine how culture change impacts decision-making, staff roles, physical environment, organizational design and leadership, and identify areas in your organization where further work can be done.

Objectives

Clarify where you are in the culture change process
Identify steps your organization needs to take to continue on the culture change path
Meet and network with others who are at your “stage” in the journey (as well as those who are behind or ahead of you!)
Acquire tools you can take home to help you in your work

November 18, 2009
1:00 – 5:00 p.m.

Smullin Health Education Center
2825 E. Barnett Road
Medford, OR

“Tales of Transformation” Moving Your Organization Down the Culture Change Path

admin — Sat, 19 Sep 2009 05:16:05 +0000

“Where do we stand and where do we go from here?”

Objectives

Clarify where you are in the culture change process
Identify steps your organization needs to take to continue on the culture change path
Meet and network with others who are at your “stage” in the journey (as well as those who are behind or ahead of you!)
Acquire tools you can take home to help you in your work

November 3, 2009
Noon – 4:00 p.m.
541.523.6444

Best Western Sunridge Inn
1 Sunridge Lane
Baker City, OR

“Gotta Go, Gotta Go, Gotta Go Right Now” Making Your Everyday Practices More Person-Directed

admin — Sat, 19 Sep 2009 05:10:23 +0000

Have you ever imagined what it would be like to be a resident in your community who requires assistance to go to the bathroom or is awakened at night to be repositioned?

Sometimes aging services providers become so accustomed to traditional care practices, they don’t notice how “unhomelike” they are. Focusing on activities critically important to residents’ quality of life, this interactive session will discuss three common care practices:

Providing care at night
Helping people to the bathroom
Giving medications

Participants will have the opportunity to explore their current practices with others and discuss what practical actions they could take to make them more resident- friendly.

Goal: To help providers see their care practices from the resident’s perspective and discover practical and creative ways to make changes.

Our program will be facilitated by Oregon’s own Joanne Rader, RN, MN, FAAN, a founding member and board member of the Pioneer Network, an organization working to change the culture of aging in America. Joanne is an independent consultant who has worked in the field of long-term care for more than 30 years. She frequently speaks and consults across the country on culture change in long-term care.

Don’t miss this opportunity to inspire and motivate all levels of your staff to take a look at your organization’s care practices with new eyes as you continue your culture change journey!

4 Ethics CEUs!

Objectives

To be able to determine where at least one current care practice falls on a continuum from provider- directed to person-directed
To create a practical plan for how to improve at least one care practice
To evaluate which practice changes to make based on an assessment of resident impact and staff effort

Oct. 22, 2009
1:00 – 5:00 p.m.
503.652.1515/1.800.492.8700

Monarch Hotel
12566 SE 93rd Ave.
Clackamas, OR 97015

“Shared Leadership: The Key to Successful Change” An Afternoon with Culture Change Educators Barbara Frank and Cathie Brady

admin — Sun, 31 May 2009 09:49:29 +0000

Come learn what’s next in culture change from a team of nationally-recognized culture change educators!
Efforts to individualize care and services within the long-term care field have evolved over many decades. Through this evolution, people working well together in shared leadership has been key to effective and sustainable change. This highly interactive session will offer a way to examine each person’s own practices and their own impact, and how to use shared leadership practices to achieve active engagement from everyone in transforming from institutional to individualized care.
This session will explore ways of increasing active participation through skills and systems that make sure people have the information they need in time to act on it, and the systems in place to support them in doing so.

About Our Presenters/Facilitators

MOVE is excited that Barbara Frank and Cathie Brady of B &F Consulting, based in Connecticut and Rhode Island, are joining us in Oregon to help us with our culture change journey! Frank and Brady are known across the country for their hands-on work consulting with long-term care organizations on the challenges of culture change. Nursing home providers may recognize them as key presenters and producers of the national CMS four-part webcast series on culture change, which was required viewing for nursing facility surveyors around the country. Don’t miss this opportunity to explore strategies for making our long-term care communities better places to live and work!

Objectives

Become more aware of one’s own impact as a team member
Recognize the impact of shared leadership as a key ingredient to successful culture change
Analyze how well current systems foster inclusion of everyone
Identify ways to promote active engagement and critical thinking for effective change on a day-to-day
basis

June 3, 2009
1:00 pm – 4:30 pm

Al Kader Shriner Center
25100 SW Parkway Avenue
Wilsonville, OR

Opening Your Culture Change Toolbox: A Resource Fair for Providers Seeking Tools for the Journey

admin — Wed, 01 Apr 2009 21:28:02 +0000

Join Oregon culture change pioneers at a resource fair designed to introduce culture change tools, share our knowledge and continued endeavors, and celebrate our accomplishments.

You’ll meet Lori Silverman from Portland State University’s Professional Development Center, who will present practical information on how adults learn and change, and how you can apply this information to the culture change process. You’ll have the opportunity to examine examples of books, DVDs and other tools to help educate your staff, residents and families about culture change, and to help guide you in the journey toward a transformed organizational culture. Learn how you can access culture change-related books, videos and more from the Oregon Geriatric Education Center, and meet with your neighbors who use this valuable resource. You’ll also get a sneak peek at AARP’s campaign, “Strengthening Oregon’s Long-term Care System – Independence, Choice and Dignity.”

Be one of the first to log on to M.O.V.E.’s new website and become familiar with this resource! Find out how you can get up to date information about conferences and events, news about the culture change movement, and resources and tools to support your goals. And you won’t want to miss your chance to enter our drawings for some exciting door prizes!

M.O.V.E. gratefully acknowledges the support of our sponsor for this event: AARP Oregon

Objectives

Acquire skills to create a culture change learning environment
Explore culture change tools and learn how to access them
Introduce M.O.V.E. website as a culture change resource for our community
Create an interactive learning community of Culture Change Pioneers (M.O.V.E.ers)

April 23, 2009
1:00 pm – 4:00 pm

Abernethy Center
606 15th St.
Oregon City, Oregon
503-722-9400

A Shared Vision: Surveyor/Provider Perspectives on the Culture Change Journey

admin — Wed, 28 Jan 2009 19:00:47 +0000

Welcome to a new year of transforming long-term care and the culture of aging in Oregon!

Our first program of 2009 will give you the opportunity to learn from and dialogue with surveyors and providers who have partnered to help change the culture of aging services in Oregon to one that embraces quality of life as much as quality of care.

These surveyors and providers are participants in Seniors & People with Disabilities’ CCMU Culture Change Initiative. Under the initiative, teams of staff (including direct care workers) from 12 nursing homes across Oregon have partnered with a CCMU surveyor to work on culture change efforts within their organizations. Together the providers and surveyors are learning about the joys and challenges of transforming long-term care cultures, practices and traditions.

During this program, you’ll hear from providers about how they have worked with their staff to embrace culture change, and about which of their culture change efforts have worked – and which haven’t. And you’ll hear from surveyors about how their participation in this effort has influenced their perspectives on culture change as well as their approach to their jobs.

You will have the opportunity to share your own success stories and challenges as well. Don’t miss this opportunity to continue your culture change journey!

Objectives

Learn from CCMU Culture Change Provider/Surveyor Partnership Initiative participants
Hear how the initiative has influenced participating surveyors’ perspectives on long-term care and the work they do
Hear what’s working and what’s not among providers who have embarked on the culture change journey
Ask questions of those already engaged in the journey and share your experiences with your peers

January 28, 2009
1:00 pm – 4:00 pm

Oregon Medical Foundation Education Center
11740 SW 68th Parkway, Suite 100
Portland, Oregon

(Park in the parking lot or on the street. Do not park in the Tigard Triangle Commons garage; you will be towed)

Tales of Transformation: Moving Your Organization Down the Culture Change Path

admin — Fri, 10 Oct 2008 22:14:08 +0000

“Where do we stand and where do we go from here?”

Objectives

Clarify where you are in the culture change process
Identify steps your organization needs to take to continue on the culture change path
Meet and network with others who are at your “stage” in the journey (as well as those who are behind or ahead of you!)
Acquire tools you can take home to help you in your work

October 16, 2008
1:00 pm – 4:00 pm

Roth’s West Salem Conference Center
1130 Wallace Road NW
Portland, Oregon
503-370-3790

(Parking and entrance to the conference center are located behind Roth’s grocery store)

The Person-Centered Approach to Address Employee Absenteeism

admin — Fri, 02 May 2008 21:49:38 +0000

Staffing challenges are the single greatest frustration of both LTC leaders and their staff. In order to reduce absenteeism and prevent staffing headaches, providers need new, evidence-based approaches to address these age-old problems. In this presentation, David Farrell will discuss the leadership paradigm shift necessary to curb absenteeism, eliminate understaffed shifts and stabilize staffing.

Discover how the same practices used to curb staff call-offs are identified as contributors to absenteeism.
Learn how communication, flexibility and no-fault attendance policies can actually improve staff attendance.
Identify new and pragmatic ways to achieve fully staffed shifts – consistently.

About the Presenter: David Farrell, MSW, LNHA
David Farrell, a member of the Pioneer Network Board of Directors, has spent his entire 21-year career in the long-term care profession. He started as a CNA in order to earn extra money while attending college. That experience inspired him to pursue his Master’s degree in Social Work, with a concentration in Gerontology and Administration from Boston College. For 18 years, David has been a Nursing Home Administrator, and is strongly dedicated to culture change, quality improvement and service. A published author, David has presented to LTC leaders in 45 different states. David is the Director of the Care Continuum at Lumetra, a not-for-profit healthcare consulting company and California’s Quality Improvement Organization.

Objectives

Identify model programs and policies being utilized by other industries that are designed to support lower wage employees.
Identify practical, proven strategies to improve attendance and stabilize staffing.
Discover what one Administrator did to reduce call-offs by 45% in one year.
Identify specific, pragmatic ways to schedule staff in such a way to support organizational trust, boost employee morale and reduce the stress that comes from working understaffed.

May 2, 2008
12:00 pm – 2:30 pm
Bring lunch or dine nearby

Roth’s West Salem Conference Center
1130 Wallace Road
Salem, Oregon
503-370-3790

Transforming Your Dining Services

admin — Thu, 10 Apr 2008 21:55:44 +0000

Discover… Rediscover Your Passion for Excellence in Elder Care through Culture Change!

Whether you’ve been “on the culture change journey” for one, five or ten years or haven’t yet started, this program is for you! Join us for an afternoon of learning and celebrating as we examine the utility and variety of the change process.

The introduction of “Transforming Your Dining Services” as a culture change tool will be the highlight of the day. You’ll experience the stories of challenge and triumph as dining changes unfold in some of Oregon’s long term care settings. There will also be presentations, facilitated discussion and activity around using this tool to build teams as well as design and implement a variety of care practice and service delivery changes.

You won’t want to miss this afternoon of connecting with others in your field and sharing stories as we continue Making Oregon Vital for Elders!

Objectives

Learn potential methods of using the dining DVD within long term care settings.
Identify team building strategies for effecting change in the way you work.
Review strategies for maintaining change momentum.

June 17, 2008
1:00 pm – 4:00 pm

The Abernethy Center
606 15th Street
Oregon City, Oregon

Can’t attend the premiere? This program will be coming to Southern, Eastern and Central Oregon in Summer 2008.